Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
At Shri Radhika Dham, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, participate in our programs, or interact with our spiritual community.
We respect the trust you place in us and are dedicated to handling your information with the utmost care and in accordance with applicable privacy laws and regulations.
- Personal identification information (name, email address, phone number)
- Donation and payment information (processed securely through third-party providers)
- Website usage data and analytics (anonymized)
- Communication preferences and volunteer interests
- Photos and videos during events (with prior consent)
- To process donations and provide receipts
- To communicate about events, programs, and spiritual activities
- To send newsletters and updates (with your consent)
- To coordinate volunteer activities and service opportunities
- To improve our website and services
- To comply with legal and regulatory requirements
- We do not sell, trade, or rent your personal information to third parties
- Information may be shared with trusted service providers (payment processors, email services)
- We may disclose information when required by law or to protect our rights
- Anonymous, aggregated data may be used for statistical purposes
- Event photos may be used for promotional purposes (with consent)
- Access, update, or delete your personal information
- Opt-out of marketing communications at any time
- Request removal from mailing lists
- Withdraw consent for photo/video usage
- Contact us for any privacy-related concerns
- Payment processing is handled securely through Razorpay India Pvt. Ltd.
- Transaction data including payment amounts, dates, and method details are collected
- Credit/debit card information, bank account details, and UPI data are processed by Razorpay
- Payment information is used solely for transaction processing and donation receipts
- Financial data is encrypted and stored according to RBI regulations and PCI DSS standards
- Transaction history may be retained for accounting, tax compliance, and audit purposes
Third-Party Payment Processor
We use Razorpay as our payment processor. When you make a donation, your payment information is collected and processed by Razorpay according to their privacy policy.
Razorpay Privacy Policy: https://razorpay.com/privacy/
Data Security Measures
We implement robust security measures to protect your personal information
SSL Encryption
All data transmission is protected with industry-standard SSL encryption
Secure Storage
Personal data is stored on secure servers with access controls
Access Control
Limited access to authorized personnel only on a need-to-know basis
Payment Processing & Financial Information
Understanding how your payment information is handled during donation transactions
We have integrated Razorpay as our secure payment gateway to process all donations and financial transactions. Razorpay is a leading payment processor in India, regulated by the Reserve Bank of India (RBI) and compliant with international security standards.
Information Collected During Payment
- • Payment amount and transaction date
- • Payment method (card, UPI, net banking, wallet)
- • Billing address and contact information
- • Transaction reference numbers
- • Device and browser information
How Payment Data is Used
- • Processing and completing transactions
- • Generating donation receipts and tax documents
- • Fraud prevention and security monitoring
- • Customer support and dispute resolution
- • Compliance with financial regulations
PCI DSS Compliant
Highest level of payment security standards
256-bit SSL Encryption
All payment data is encrypted in transit
RBI Regulated
Compliant with Indian banking regulations
Important Security Note
We do not store your complete credit/debit card details, CVV, or banking passwords. This sensitive information is handled directly by Razorpay's secure servers and never passes through our systems.
Transaction Records
We retain transaction records for accounting and tax compliance purposes as required by Indian law.
- • Donation receipts: 7 years minimum
- • Transaction logs: 3 years
- • Audit trails: As per legal requirements
Data Deletion Rights
You can request deletion of personal information, subject to legal and regulatory retention requirements.
- • Contact us to request data deletion
- • Some transaction data must be retained by law
- • Non-essential data can be removed upon request
Razorpay Data Handling
For specific questions about how Razorpay handles your payment data, please refer to their privacy policy or contact their data protection officer:
Third-Party Services & Integrations
Information about external services we use to provide our platform
Razorpay India Pvt. Ltd.
Primary payment gateway for processing donations, handling credit/debit cards, UPI, net banking, and digital wallets.
Website: razorpay.com
Privacy Policy: razorpay.com/privacy/
Regulation: Reserve Bank of India (RBI) licensed
What Information is Shared with Razorpay
- • Donor name and contact information (as provided during donation)
- • Payment amount and preferred payment method
- • Billing address for payment verification
- • Transaction purpose (donation category/cause)
- • Device and browser information for fraud prevention
We have established data processing agreements with our third-party service providers to ensure your personal information is handled with the same level of protection and care that we provide directly.
Our Responsibilities
- • Vetting third-party security practices
- • Limiting data sharing to necessary information only
- • Regular security assessments and audits
- • Ensuring compliance with privacy regulations
Provider Requirements
- • Maintain equivalent security standards
- • Use data only for specified purposes
- • Implement data protection safeguards
- • Notify us of any security incidents
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Questions About Your Privacy?
If you have any questions or concerns about our privacy practices, please contact us
privacy@laxmanchaitanyabapuji.org
Phone
+91-135-2430123
Response Time
Within 7 business days
Privacy Officer: We have designated a Privacy Officer to handle all privacy-related inquiries and ensure compliance with privacy regulations.
Payment & Transaction Inquiries
For General Payment Issues:
Contact our support team for donation receipts, transaction status, or general payment questions.
privacy@sriraddhikadham.org
For Payment Data Concerns:
Contact Razorpay directly for questions about payment data processing and security.